Accessibility

The terrace at the bottom of the rooftop square is accessible for visitors with physical disabilities. You can reach this terrace using the lift in the Entrance Hall. Accessible toilets are located in the Entrance Hall and are accessible via the lift to the ground floor.

The Museum Restaurant’s terrace, situated at the top of the rooftop square, is also accessible for visitors with a disability. The disabled-access door can be opened using the push button. Accessible toilets are on the fifth floor in the Museum Restaurant.

Please note that the central part of Rooftop Square is one large staircase. The steps have contrast markings, but no handrails. The stairs also have moveable furniture. There is no set route on the rooftop square, and the space itself has obstacles that may not be obvious.

You can find the location of accessible parking spaces on the City of Amsterdam’s website. There are three parking options near NEMO:

• Kattenburgerplein
• Kalkmarkt
• Oosterdok car park

The eZwayZ app is designed to help people with a visual impairment navigate indoor spaces. The app guides visitors through the different floors and exhibits at NEMO.

The rest of this page contains information on how to plan your visit to NEMO and use the app at the museum. Before using the app, please read the eZwayZ instructions carefully. eZwayZ is intended as an additional aid and is not a replacement for other existing mobility aids. Using eZwayZ is at your own risk.

Plan your visit to NEMO

eZwayZ currently only works on an iPad or iPhone. Download the eZwayZ app in the App Store ahead of your visit to NEMO. Allow the app to access the camera on your iPad or iPhone and read the “Quick start” guide.

Using the app at NEMO

The app requires an internet connection. NEMO provides free WiFi on the “NEMO Public” network.

Please note that eZwayZ is currently unavailable on the second floor due to recent renovation work.

Localisation

Start the localisation process in the app once you arrive at NEMO. Find a quiet spot in the Entrance Hall, stay in one place and hold your phone vertically with the screen facing toward you.

There should be a white circle in the middle of the localisation screen. Your phone is in the correct position when the blue circle is centred in the white circle. You should hear a sound when localisation is complete.

Navigation

There are two ways to navigate around NEMO using eZwayZ:

Search for a location in the category list or use the search field.

Explore your surroundings in a 360-degree view and select a location.

Once you have selected a location, the route will start. The app helps you to navigate the building in different ways: visual instructions, vibrations, spoken audio, sound effects or a combination of these signals. Earpieces are recommended if you are listening to audio.

Image descriptions and instruction texts

Each exhibit at NEMO has an image description and, if applicable, instructions. These tell you what’s on show, what’s happening and what activities you can do.

You can find these descriptions in the “Descriptions” section of the app. You can find this section in two ways:

By tapping the “Description” button

By going to the “Arrived at destination” screen as soon as you arrive at your location.

Choose the information you want to hear, press play, and the text will be read to you. Scroll through text by tapping “previous sentence” and “next sentence”.

Feedback

As eZwayZ is still being developed, NEMO is eager to hear about your experience of using the app. To share your feedback, please use the feedback section in the app. You can also email your feedback and any queries to info@e-nemo.nl. This information is collected and used to optimise the app.

NEMO partners with the Bartiméus Fund to improve visual accessibility.